FAQ

We're a trade supplier for the tattoo industry — most of our range is intended for professionals and apprentices working at studios. That said, our aftercare and cleaning products are available to everyone, no matter who you are.

No — you can order as a guest at checkout. Creating an account is optional, it just makes reordering quicker and lets you track your order history.

On your first order, we check that it's being shipped to a tattoo studio to confirm you're a working professional. If your first order goes to a home address instead, keep an eye on your inbox — we'll email you asking for studio verification before it's processed.

If you're in the Perth metro area, it's a flat $17 — that's for the whole order, no matter how much you buy, not calculated on weight or size. Outside Perth and to New Zealand, shipping is calculated at checkout based on your order and location.

Perth metro: next business day as standard, or same-day if your order's in before 8:30am. Rest of Australia: we dispatch same or next business day and it typically lands within 2–4 business days via Express Post or courier. New Zealand: usually within a week of dispatch.

Checkout shows each option with its estimated delivery time, so go by the timeframe rather than just the price — the cheapest option isn't always the fastest way to get your order.

We ship across Australia and to New Zealand as standard. If you're further afield, get in touch and we'll see what we can work out.

We use biodegradable packaging wherever we can and reuse boxes where possible, so don't be surprised if your order turns up in a repurposed box.

Yes — if you've changed your mind, get in touch and we can sort out a return. You'll be responsible for the cost of shipping the item back to us.

Get in touch straight away. We'll give a full refund or replacement if the item is genuinely faulty, doesn't match what was on the website, or didn't arrive because of an error on our end. For faulty claims, we may ask you to send the item back at your cost while we inspect it, and we'll sort you out once that's confirmed.

Equipment carries whatever warranty the manufacturer offers. On top of that, your rights under Australian Consumer Law always apply, no matter what.

Payment is due when you place your order, unless we've agreed otherwise in writing. All prices are in Australian dollars and include GST. Card surcharges may apply.

We carry the brands studios actually ask for — including World Famous, Solid, Dynamic, and Dark Horse — alongside a full range of other trusted names.

Pretty much everything a studio needs: tattoo machines (coil and pen), needles and cartridges, tubes, grips and tips, stencil products, power supplies, medical and sterilisation supplies (gloves, sharps containers, chemicals), aftercare products, studio furniture, plus a dedicated range for PMU and SMP work.

Yes — it's designed to keep studios stocked up on the consumables you go through fastest, without you having to remember to reorder. Check out our Restocking Program page or give us a call to get set up.

Call us on 0421 152 425 or email sales@thetattoowarehouse.com.au — we're a Perth-based team and we'll get back to you fast.